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65% of online shopping carts are abandoned before the purchase is completed.

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-Boston Consulting Group

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63% will not buy online without human assistance.

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-Jupiter Communications

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35% will buy more online if they can interact with a sales person in real time.

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-Jupiter Communications

Sell more with Lightflow.
Lightflow
Purpose

What is Lightflow?

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Lightflow's suite of tools allow call center agents to leverage the Internet to assist customers with online purchases. Lightflow's communication tools, coupled with the Customer Page personalization technology creates a more complete internet shopping experience. Our technology bridges the gap between offline and online customer buying experiences.

How It Works

  • With the click of a mouse, the customer can request a call center agent. The two communicate via text chat or phone.
  • The call center agent can answer the customer's questions several ways: via chat, co-browsing or through the Customer Page. With co-browsing, the agent can view the customer's browser and can direct the customer's browser to useful destinations.
  • The Customer Page is a space where the agent can assemble, present and deliver content from an array of sources, during the interaction with the customer. It saves a record of key points in the conversation with the customer. This gives the customer easy access to the information they learned in the transaction and gives the company a means to continue the conversation during the next interaction with the customer.
  • Post-sale, the Customer Page serves as a personalized communication space between the company and the customer, augmenting the company's CRM capabilities.

Lightflow technology integrates with existing databases and can work with established or unknown customer populations. Lightflow's Jini implementation affords high levels of scalability and fault tolerance.


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